Shipping policy

Last updated: 17 August 2026

This Shipping Policy applies to orders placed through www.wilderlemon.co.uk with Beautifully Handmade Limited, trading as Wilder Lemon.

1. Delivery area

We currently accept and deliver orders only to addresses within the United Kingdom.

International delivery is not currently available. Shopify Checkout will display the delivery options available for the address entered during checkout.

2. Order processing time

Orders are normally prepared within 1–2 business days after payment has been authorised.

Business days are Monday to Friday and exclude UK bank holidays.

Orders placed outside business hours, during weekends or on UK bank holidays will begin processing on the next business day.

Personalised orders enter production using the personalisation information submitted with the order. Before placing your order, please carefully check all names, wording, dates, weights, numbers, spelling and capitalisation.

3. Processing delays

Order preparation may take longer where:

  • required personalisation information is missing or unclear;
  • we need to contact you to confirm order information;
  • payment requires additional verification;
  • materials or products become unexpectedly unavailable;
  • the order is placed during a particularly busy period; or
  • an event outside our reasonable control causes a delay.

If we need additional information from you, processing may be paused until we receive your response.

4. Standard UK delivery time

Standard UK delivery is normally estimated at 3–5 business days after dispatch.

The normal estimated total time from order confirmation to delivery is therefore approximately 4–7 business days, consisting of:

  • Order processing: 1–2 business days; and
  • Delivery after dispatch: 3–5 business days.

Delivery times are estimates and are not guaranteed delivery dates.

If a specific delivery date is essential, contact us before placing the order so that we can confirm whether the requested date is reasonably achievable.

5. UK delivery charges

Our current standard UK delivery charges are:

  • Orders from £0.01 to £12.00: £1.95
  • Orders from £12.01 to £99.99: £3.95
  • Orders of £100.00 or more: £5.95

The applicable delivery charge will be displayed in Shopify Checkout before payment is confirmed.

The order-value thresholds apply to the product subtotal calculated by Shopify Checkout. Any delivery options and charges shown in checkout for your order are authoritative.

6. Delivery address

You are responsible for providing a complete and accurate delivery address, including the correct postcode.

Please check the delivery address carefully before submitting your order. Contact us immediately if you notice an error.

We cannot guarantee that a delivery address can be changed after production or dispatch has started.

Additional delivery or redelivery costs caused by an incorrect or incomplete address may be payable by the customer where:

  • the error was not caused by Wilder Lemon; and
  • charging the additional cost is permitted by applicable law.

7. Dispatch confirmation

We will send a dispatch confirmation to the email address supplied with the order after the order has been prepared and handed over for delivery.

Please check your email address carefully during checkout and review your spam or junk folder if you do not receive an expected order notification.

8. Tracking information

If tracking is available for the delivery service used, the tracking number or tracking link will be included in the dispatch confirmation.

You may also use our Track Your Order page where tracking information is available.

Tracking information may take some time to become active after dispatch. The delivery provider controls the timing and frequency of tracking updates.

9. Delivery delays

Delivery may be affected by circumstances including:

  • carrier disruption;
  • severe weather;
  • UK bank holidays;
  • high seasonal delivery volumes;
  • industrial action;
  • incorrect or incomplete delivery information; or
  • other events outside our reasonable control.

If we become aware of a significant delay, we will take reasonable steps to provide an update using the contact details supplied with the order.

Unless a different delivery period has been agreed, we will deliver within the period required by applicable UK consumer law.

10. If an order has not arrived

If your order has not arrived within the expected delivery period, please:

  • check the delivery address supplied with the order;
  • check any available tracking information;
  • check whether the delivery provider left a card or delivery notification;
  • check with other members of your household or an authorised safe place; and
  • contact us if the parcel still cannot be located.

When contacting us, include your name, order number and any available tracking information.

11. Lost deliveries

If a parcel appears to be lost, contact us at enquiries@wilderlemon.co.uk.

We may need to investigate the delivery with the relevant postal or delivery provider before confirming the appropriate resolution.

Where the order is confirmed as lost before delivery to you or a person identified by you to receive it, we will provide the remedy required by applicable UK consumer law.

12. Damaged or incomplete deliveries

If a product arrives damaged or an item is missing from the delivery, contact us as soon as possible.

Please provide:

  • your name;
  • your order number;
  • a description of the problem; and
  • clear photographs of the product and packaging where reasonably helpful.

Please do not dispose of the damaged product or packaging until we have responded and provided instructions.

Your rights regarding damaged, incorrect, faulty or misdescribed products are explained in our Return & Refund Policy.

13. Failed delivery attempts

If no one is available to accept delivery, the delivery provider may:

  • attempt delivery again;
  • leave the parcel in an authorised safe place;
  • deliver it to a collection point; or
  • return it to us.

Please follow any instructions supplied by the delivery provider.

14. Uncollected or returned parcels

If a parcel is returned because it was not collected, the delivery address was incorrect or incomplete, or delivery could not be completed because of information supplied by the customer, contact us to discuss the available options.

Reasonable redelivery costs may apply where the failed delivery was caused by the customer's information or instructions and where charging those costs is permitted by law.

This does not affect your rights where the delivery failure was caused by Wilder Lemon or the delivery provider acting on our behalf.

15. Delivery to a safe place or nominated person

If you authorise delivery to a safe place, neighbour, reception area or another nominated person, please ensure that the location or person is suitable to receive the parcel.

Goods will normally be treated as delivered when they are placed in the authorised location or received by the person identified by you, subject to applicable law.

16. Delivery and passing of risk

Goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them.

If you independently arrange a carrier that we did not offer, different legal rules may apply from the time the goods are delivered to that carrier.

17. Multiple-product orders

Where an order contains multiple products, they may be delivered together or separately depending on production and delivery requirements.

If an order is divided into more than one parcel, we will not charge additional delivery costs unless this was separately agreed with you.

18. Changing an order before dispatch

Contact us immediately if you need to request a correction to your order or delivery information.

We will try to accommodate the request where reasonably possible, but we cannot guarantee changes after production or dispatch has started.

For personalised products, please also review our Return & Refund Policy.

19. Delivery restrictions

We may be unable to deliver an order where:

  • the address is outside the United Kingdom;
  • the address is incomplete or cannot be verified;
  • the delivery provider does not serve the address;
  • the order cannot lawfully be delivered; or
  • an event outside our reasonable control prevents delivery.

If we cannot accept or complete an order, we will contact you and issue any refund required by applicable law.

20. Contact us

For shipping, delivery or tracking questions, contact:

Beautifully Handmade Limited
Trading as Wilder Lemon
Company number: 13077739
57 Monticello Way
Coventry
CV4 9AL
United Kingdom

Email: enquiries@wilderlemon.co.uk
Telephone: +44 7948 403171

Customer support is available Monday to Friday, 09:00–18:00, Europe/London (GMT in winter and BST in summer). We aim to respond within one business day.