Refund policy

30-Day Returns for Faulty, Damaged or Incorrect Items

All products sold by Wilder Lemon are personalised using the information provided by the customer.

Change-of-Mind Returns

Because our products are personalised, we do not accept returns or exchanges due to a change of mind once production has started.

Please check all names, dates, spellings, messages and other personalisation details carefully before placing your order. We cannot provide a refund or replacement for errors contained in the information submitted by the customer.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrectly produced, not as described, or does not match the personalisation details submitted with your order, please contact us as soon as possible.

Customers may exercise their short-term right to reject eligible faulty goods within 30 days of receiving the order. Other statutory remedies may apply after this period.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

Once the issue has been confirmed, we will arrange an appropriate replacement or refund. Where a return is required because the item is faulty, damaged or incorrectly produced, Wilder Lemon will provide return instructions and cover the applicable return postage.

Exchanges

We do not offer exchanges due to a change of mind. An incorrectly produced, faulty or damaged item may be replaced where appropriate.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow up to 7 business days for us to process the refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Your Statutory Rights

Nothing in this policy affects your statutory consumer rights.

Customer Service:

Wilder Lemon

Address: 57 Monticello Way, Coventry, CV4 9AL, United Kingdom

Phone: +44 7948 403171

Email: enquiries@wilderlemon.co.uk

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within one business day